Privacy Policy

1. Introduction

Underwritr (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit underwritr.com (the “Website”) or use our web application and related services (together with the Website, the “Service”).

By accessing or using the Service, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

2.1 Information You Provide

• Access requests: your first and last name, company, and work email when you request access through the Website
• Account registration information (name, email address, password)
• Company and professional information
• Deal and property data you input into the platform
• Documents you upload or forward to us by email (offering memorandums, T-12 statements, rent rolls, operating statements), including any information those documents contain
• Payment and billing information processed through our third-party payment processor
• Communications with us (support requests, feedback)

2.2 Information Collected Automatically

• Device and browser information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent on the platform)
• Log data (access times, error logs, referring URLs)
• Cookies and similar tracking technologies

2.3 Sample Deal

The sample deal on the Website runs entirely in your browser. The assumptions you adjust and the Excel model you download are not sent to us.

3. How We Use Your Information

We use the information we collect to:

• Respond to access requests, contact you about them, and set up your company's account
• Provide, maintain, and improve the Service
• Process your transactions and manage your account
• Generate proforma models, scenarios, and analytics based on your inputs
• Parse and extract data from uploaded financial documents using AI
• Enable collaboration features (team sharing, comments, presence)
• Send you service-related communications (updates, security alerts, support messages)
• Send marketing communications (with your consent, which you may withdraw at any time)
• Detect, prevent, and address fraud, abuse, and technical issues
• Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Team Members: Deal data is shared with team members you invite to your workspace based on their assigned roles and permissions.
• Service Providers: We share information with third-party vendors who help us operate the Service, including hosting, website analytics, customer relationship management (which stores access requests), payment processing, customer support, and providers of the AI models used to extract data from documents you upload or forward. These vendors may use your information only to provide services to us.
• Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS) and at rest (AES-256), access controls, and regular security audits. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal, accounting, or compliance purposes.

If you request access but do not become a customer, we keep your request for as long as needed to follow up on it. You can ask us to delete it at any time by contacting privacy@underwritr.com.

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information.
• Data Portability: Request a machine-readable copy of your data.
• Opt-Out: Opt out of marketing communications at any time.

To exercise any of these rights, contact us at privacy@underwritr.com.

8. Cookies

We use cookies and similar technologies to maintain your session, remember your preferences, and understand how you use the Service. You can control cookie settings through your browser preferences. Disabling certain cookies may limit your ability to use some features of the Service.

The Website measures page views and button clicks with an analytics service that does not use cookies. Submitting the access request form does not place a cookie in your browser.

9. Third-Party Services

The Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing them with your information.

10. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Service and updating the “Last updated” date. Your continued use of the Service after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: